Refund Policy

1. Overview

At Queblornvakax, we want you to be satisfied with your purchase of Enerlenta. This Refund Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

2. Your Statutory Rights

This policy does not affect your statutory rights under Irish and European consumer protection laws. As a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason (cooling-off period).

Under the Consumer Rights Act 2022 (Ireland) and EU rules on the sale of goods, if goods are defective or do not conform to the contract, you may have additional remedies (such as repair, replacement, price reduction, or termination and refund) for a period after delivery. Time limits and conditions depend on the nature of the lack of conformity. Contact us with your order details if you believe a product is faulty or not as described.

3. Right of Withdrawal (Cooling-Off Period)

3.1 Withdrawal Period

You have the right to withdraw from your purchase within 14 days from the day you or a third party indicated by you (other than the carrier) receives the goods.

3.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear statement. You may use the following methods:

• Email: service@queblornvakax.world
• Post: 1 Birch Grove, Kill Ave, Dún Laoghaire, Dublin, A96 TX07, Ireland

You may use any clear statement of your decision to withdraw. The European Commission publishes a model withdrawal form that you may use (but it is not obligatory)—see the "Your Europe" consumer pages or your national consumer body. A short example of wording:

"I hereby give notice that I withdraw from my contract of sale of the following goods: [order number/product name], ordered on [date], received on [date]. Name, address, date, and signature (if sent on paper)."

3.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of delivery (except for supplementary costs if you chose a delivery option other than the least expensive standard delivery offered by us).

4. Extended Return Policy

In addition to your statutory rights, we offer an extended return policy:

4.1 30-Day Return Window

We accept returns of unopened products in their original packaging within 30 days of delivery. This extends beyond the statutory 14-day cooling-off period.

4.2 Eligibility for Extended Returns

To be eligible for a return under our extended policy, the product must be:

• Unopened and in its original sealed packaging
• In the same condition as when you received it
• Accompanied by proof of purchase (order confirmation or receipt)
• Returned within 30 days of delivery

5. Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Products that have been opened or unsealed
• Products that show signs of use or tampering
• Products returned after the 30-day return window (except where required by law)

6. Return Process

6.1 Initiating a Return

1. Contact us at service@queblornvakax.world with your order number and reason for return
2. Wait for our confirmation and return instructions
3. Pack the product securely in its original packaging
4. Ship the product to the address we provide
5. Keep the shipping receipt as proof of return

6.2 Return Shipping Costs

• Withdrawal within 14 days: You bear the direct cost of returning the goods unless the product is defective or we delivered the wrong item
• Defective or incorrect products: We will cover the return shipping costs
• Extended returns (15-30 days): You bear the cost of return shipping

6.3 Return Address

Please do not send returns without first contacting us. We will provide you with the appropriate return address and any necessary return authorization.

7. Refund Process

7.1 Inspection and Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If you are exercising the statutory right of withdrawal, we will make the reimbursement without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw, subject to our right to withhold reimbursement until we have received the goods back or evidence that you have sent them back, as permitted by law. For other approved returns (for example, under our extended policy), we aim to complete reimbursement within 14 days of receiving and accepting the returned goods unless a different timeframe is required by law.

7.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card (may take 5-10 business days to appear on your statement)
• Other payment methods: Refunded to the original payment account

7.3 Refund Amount

Your refund will include:

• The full purchase price of the returned product
• Original shipping costs (for withdrawals within 14 days or defective products)

The following may be deducted from your refund:

• Any value diminution resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

8. Defective or Damaged Products

8.1 Reporting Defects

If you receive a defective or damaged product, please contact us within 48 hours of delivery with:

• Your order number
• Description of the defect or damage
• Photographs of the product and packaging (if applicable)

8.2 Resolution Options

For defective or damaged products, we will offer:

• A replacement product at no additional cost, or
• A full refund including return shipping costs

9. Incorrect Orders

If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent and for the return of the incorrect item at our expense.

10. Order Cancellation

10.1 Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If we can stop the order before shipping, you will receive a full refund.

10.2 After Dispatch

Once an order has been dispatched, it cannot be cancelled. You may refuse delivery or return the product according to our return policy.

11. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

12. Refund Delays

If you have not received your refund within the expected timeframe, please:

1. Check your bank account or payment method again
2. Contact your credit card company or bank (processing times may vary)
3. Contact us at service@queblornvakax.world if you still have not received your refund

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to that transaction.